Frequently Asked Questions
Q.I lost something. Do you have a lost and found?
Did you leave something behind in your room? To report your lost item, please click here and sign in with client code: 99905.
Q.Do you have a loyalty program?
At this time, Library Hotel Collection does not have a loyalty program, however, we do give guests who have stayed in our hotels a special code to access preferred rates at our hotel when they book directly with us in the future. That promo code offers preferred rates at all our sister properties as well. To receive the best offer by booking directly with us, please sign up here: https://libraryhotelcollection.com/en/sweepstakes.html
Q.Is there parking at the hotel?
Yes! Self-parking is available for $30 inclusive of tax per night and Valet Parking is available for $45 inclusive of tax per night. If you self park, be sure to leave your bags with our doorman at the main entrance prior to parking and we can bring them to your room. We recommend parking on Level B2, as this elevator brings you directly to the lobby. For more information on parking and transportation, click below.
Q.What time is check in and check out?
Check in is at 3:00 PM and check out is at 12:00 PM. If you are planning on arriving before our standard check in time of 3:00 PM, we welcome you to check your bags with us and enjoy all of the facilities of the hotel, except for our pool, which is reserved for registered guests due to limited space. Prior to check in at 3:00 PM and after check out at 12:00 PM you may still access our Athletic Centre 10XTO, featuring luxurious locker rooms with a steam room and shower to freshen up before or after your journey.
Q.What Makes Hotel X Toronto a Standout?
Service | As a proud member of the Library Hotel Collection, our urban resort is the latest to join an award-winning family of luxury hotels consistently recognized by guests and travel industry experts for excellence in service.
Features | There’s simply no hotel or resort in Toronto that offers an array of services, amenities, and features quite like Hotel X Toronto. From diverse dining options to a state-of-the-art sports and wellness complex to the most unique event and wedding venues in Toronto, ours is the ultimate urban resort of Ontario.
Location | From our historic location in Toronto’s Exhibition Place, the best of the downtown core is easily accessible from our hotel. We’re steps from the Enercare Centre, CN Tower, Budweiser Stage, and all the best attractions in Ontario Place, Downtown Toronto, and beyond.
Q.Where do I enter the hotel?
It is best to enter the hotel via the main entrance on the corner of Lakeshore Boulevard W and Newfoundland Drive.
Q.Is Smoking Allowed at Hotel X Toronto?
Hotel X Toronto is dedicated to providing a healthy, balanced lifestyle for our guests. Smoking is prohibited in all guest rooms and public spaces. The hotel reserves the right to charge guests a minimum of $300.00 for costs incurred by smoking.
Q.How do I submit a review for your hotel?
We greatly appreciate your sharing your reviews, especially on TripAdvisor! Click the link below to get started.
If you have any special suggestions on what we could do better, please feel free to contact the Managing Director at Christopher.Lambert@HotelXToronto.com
Q.Are you pet friendly?
Yes, we love our furry guests and we welcome small, well behaved dogs 25 pounds or less, up to 2 per room, and services animals.
Your favourite little travel companion deserves a luxurious experience too! Take your furry friend for a serene stroll along the waterfront at Trillium Park or pamper them at the nearby Spaw Boutique! Ask our Concierge about pet-sitting services & doggie friendly activities in one of the most welcoming cities for Very Important Pets! Enjoy the following V.I.P Amenities:
· Doggie Bed
· Water & Food Bowls
· Specialty Treats
· Additional $100 Per Stay
Dogs are restricted to certain guest room floors in consideration of those guests who prefer a pet free zone. There is a deep cleaning fee, and we ask for an application form to be filled out in advance for each pet.
Q.Can I take my wedding photos at Hotel X Toronto?
While we we would love to welcome all bridal parties to take photos at our hotel, potential wedding photo shoots are only available to those who have a wedding booked at Hotel X Toronto, or have committed to a wedding room block of 10 or more guestrooms with us.
Wedding photo shoots are not available to those who do not meet the above criteria.
If you have a block of 10 or more guestrooms, a photo shoot permit fee of $350 + tax applies. If your wedding is taking place on site, please speak to your wedding specialist about coordinating your complimentary photo shoot.
If you do meet the above criteria, please complete the form below so that we may ensure all necessary arrangements are made in advance of your photo shoot.
Q.How old do I have to be to book a room & check-in?
You must be 18 years old or older to book a room and check-in at Hotel X Toronto.
Q.Do you have a pool? Do you have to be a guest to use the pool?
We have a 55 foot heated pool on the 28th floor of Hotel X Toronto. We try to keep the pool at a comfortable 80°F (26°C) to 85° (29°C) depending on the season.
In Summer 2020, we plan to open a second pool, this time a salt water Junior Olympic size pool (25meters) which will be available to hotel guests as well as local 10XTO members.
Our Rooftop pool is located on the 28th floor and is for hotel guests only.
The pool is available for guests to enjoy from 6 AM - 11 PM and is open year-round.
In 2020, a second pool will be added to the hotel at 10XTO, which will be a junior Olympic sized salt water pool.
Please note, due to high demand during the summer months, the pool deck may reach its maximum capacity of 61. Upon reaching capacity, guests may be placed on a waitlist and will be notified once they can be accommodated on the pool deck. Wait times are entirely subject to availability and access to the pool deck cannot be guaranteed. Additional sun decks may also be available at 'The Peak' at Falcon SkyBar, on the 29th floor. Beginning at 10 pm, all spaces in Falcon SkyBar, including the pool, are 19+.
We hope you decide to treat yourself to a staycation! Value tip: Our best room rate offers are usually on Sunday nights! Also, if you are a local member of 10XTO, you get special rates for hotel rooms as well as dining and entertainment at Hotel X Toronto.
Q.How can we watch a movie in the screening room?
Guests can find our planned movie schedule on our events calendar, which are offered exclusively for registered hotel guests as well as current 10XTO members. We usually show both a family-friendly and a date night movie each day Thursday-Sunday depending of course on availability.
If you plan to be a guest at the hotel and would like to see a special film while you are here, please feel free to contact the concierge and they will be glad to see if they can put this on the schedule for you. If you have a request during your stay, don’t be shy! We are here to make people happy, but it is best to request in advance so that we can inform all of our guests of the show we are presenting.
Q.How do you recommend getting to the Hotel from the airport?
Hotel X Toronto is the only hotel in the city offering complimentary shuttle service from Billy Bishop Toronto City Airport (YTZ) and Toronto Union Station. If you require transportation to or from Toronto Pearson International Airport (YYZ), there are a number of private car service options available, as well as the UP Express train. If you take the UP Express to Union Station, we have a complimentary shuttle that runs from 8 am - 8 pm, on the hour, making stops at Union Station and Billy Bishop Airport and returning back to our hotel. Please let us know if you require pick-up from Union Station so that our driver can look for you.
Please note, our shuttle service will be temporarily unavailable from December 1, 2019 - January 12, 2020.
Q.Does the hotel have a fitness centre? What kind of equipment does it have? What are the hours?
Yes, we have a 24-hour Fitness Centre which is free for all guests. It is part of 10XTO which is the largest and most ambitious hotel sports and fitness facility in an urban setting in North America. Group classes, Tennis Courts, and Squash Courts are also available as an added service. Although you will find a lot of great information on our websites, a comprehensive list of all the 10XTO services and amenities may be found on this fact sheet.
Q.Do you have a spa?
Yes! We are proud to share that Guerlain Spa is now open, providing our guests and the public with a perfectly relaxing retreat.
Q.Is Hotel X Toronto wheelchair accessible?
Yes, all floors can be accessed via elevator. We also offer 2 Barrier Free Room Types including a Barrier Free Signature King and Barrier Free Signature Room with 2 Queen Beds.
Q.Is breakfast included?
Breakfast is only included if you book a special package, or if you reserve a Library Club Lounge room or suite. If you book a Library Club Guestroom, Suite, or add Library Club Privileges to your reservation, you are welcome to enjoy a European style continental breakfast in our VIP Library Club Lounge on the 3rd Floor from 6:30 AM to 10:30 AM.
If you would like an a la carte hot breakfast made to order, Maxx’s Kitchen, located on the second floor, serves breakfast from 6 AM - 11 AM. Additionally, our 24/7 In-Room Dining Menu offers delicious breakfast options. Nespresso Café and Starbucks are ideal for breakfast on the go.
Q.How can I get access to the Library Club Lounge? Does my rate include breakfast?
There are two ways you may attain access to the Library Club Lounge on the 3rd Floor. One way is to book a Library Club Guest Room. With these room types, you will be given a high floor room with special features in addition to the Library Club Lounge access. Access to the Library Club Lounge is also included when booking one of our suites.
If you wish to add the service after you book or once you have arrived, you may for $100 per night per room or $50 per guest, if it is single occupancy. This may be requested at the Front desk.
Q.Do I need a credit card to check in? Do you take a hold for incidentals or additional charges?
Yes! A credit card is required at check in, as we authorize the amount of the total stay room and taxes unless that portion was prepaid, plus an additional amount of $200 for possible incidental expenses each night of your stay, for up to three nights.
Q.How can I book a group stay?
Any booking of 10 rooms or more is considered a group and must be reserved via a member of the Sales Team. Please contact the Sales Office by calling 647-943-9300 or by emailing email@example.com and one of the team members would be delighted to assist you.
Q.How can I plan a Meeting or Event?
Please submit an RFP by clicking below and a member of our Sales Team would be happy to contact you to discuss the details of your meeting or event.
Q.Can I request a high floor?
We do not guarantee floor placement, however, we will try our very best to accommodate you. To guarantee a high floor, we recommend booking a Library Club Guest Room, since those are on the 24th, 25th, and 26th floor of the hotel.
Q.I want to surprise my partner with something special in the room when we arrive. Can you help with this?
Of course! We would love to help you arrange this! We offer wine selections, tasty delights, and floral arrangements. If you don’t see something you are looking for specifically, just contact our concierge team and we would love to assist you.
Q.Do you offer any babysitting or child care services?
Our concierge would be delighted to help you arrange for individual child care services, however, on the fourth floor of our hotel, you can access 10XTO where we have a 3,000 square foot children’s play centre where, for a small fee, hotel guests can drop off their children for up to 3 hours, while they are enjoying other areas on the property. For more information on 10XTO's play centre, click below.
Q.I haven’t received a booking confirmation, what should I do?
Please contact the hotel for assistance and we will resend your confirmation.
It's About You. It's About the View.
- Spectacular Views from Virtually Every Room
- Courtesy Shuttle to Toronto's Union Station & Billy Bishop Airport, based on availability. *Temporarily unavailable until January 12, 2020
- Stunning Rooftop Swimming Pool
- Toronto's Only Tri-Level Rooftop SkyBar
- Guerlain Spa
- Pétros82 Restaurant
- Kandy Gallery by Neil Dankoff
- 250 Seat Cinema and 56 Seat Screening Room
- 4 Indoor Tennis Courts & 9 Squash Courts
- Cutting edge fitness technology from TechnoGym
- Dedicated Studios for Pilates, Spinning & Yoga
- Complimentary Wi-Fi and In-Room Bottled Water
- Family-Friendly - Play Centre
- Pet-Friendly and Eco-Friendly
- Library, Business Centre, Gift Shop, Departure Lounge, ATM
Enter to win a Library Hotel Collection Getaway
Join the Library Hotel Collection E-Club and you will be automatically entered in the #BookLHC Sweepstakes. Plus, you’ll get exclusive special offers and travel tips. Get your instant offer code by signing up today!