Frequently Asked Questions

Did you leave something behind in your room? To report your lost item, please click here and sign in with client code: 99905.

Yes, we love our furry guests and we welcome well behaved animals, up to 2 per room, and service animals.

Your favourite little travel companion deserves a luxurious experience too! Take your furry friend for a serene stroll along the waterfront at Trillium Park or pamper them at the nearby Spaw Boutique! Ask our Concierge about pet-sitting services & pet friendly activities in one of the most welcoming cities for Very Important Pets! Enjoy the following V.I.P Amenities:

• Doggie Bed
• Water & Food Bowls
• Additional $100 Per Stay

Animals are restricted to certain guest room floors in consideration of those guests who prefer a pet free zone. There is a deep cleaning fee, and we ask for an application form to be filled out in advance for each pet.

Fill out pet request form

As Canada’s first Destination by Hyatt hotel, we are part of the World of Hyatt loyalty program. Guests can enjoy exclusive benefits, special rates, and earn points every time they stay with us. Not a member yet? Join for free today and start enjoying more of what you love.

Yes! Self-parking is available for $35 + taxes per night. If you self-park, be sure to leave your bags with our doorman at the main entrance prior to parking and we can bring them to your room. We recommend parking on Level B2, as this elevator brings you directly to the lobby. For more information on parking and transportation, click below. 

MORE INFORMATION ON PARKING & TRANSPORTATION

Check in is at 4:00 PM and check out is at 12:00 PM. If you are planning on arriving before our standard check in time of 4:00 PM, we welcome you to check your bags with us and enjoy all of the facilities of the hotel, except for our pool, which is reserved for registered guests due to limited space.

Service | Our urban resort is the latest to join an award-winning family of luxury hotels consistently recognized by guests and travel industry experts for excellence in service. 

Features | There’s simply no hotel or resort in Toronto that offers an array of services, amenities, and features quite like Hotel X Toronto. From diverse dining options to a state-of-the-art sports and wellness complex to the most unique event and wedding venues in Toronto, ours is the ultimate urban resort of Ontario. 

Location | From our historic location in Toronto’s Exhibition Place, the best of the downtown core is easily accessible from our hotel. We’re steps from the Enercare Centre, CN Tower, Budweiser Stage, and all the best attractions in Ontario Place, Downtown Toronto, and beyond. 

LEARN MORE ABOUT THE HOTEL X TORONTO CONCEPT 

It is best to enter the hotel via the main entrance on the corner of Lakeshore Boulevard W and Newfoundland Drive. 

We greatly appreciate your sharing your reviews, especially on TripAdvisor! Click the link below to get started. 

If you have any special suggestions on what we could do better, please feel free to contact the Managing Director at Fariyal.Hasham@HotelXToronto.com 

WRITE A REVIEW ON TRIPADVISOR HERE 

You must be 18 years old or older to book a room and check-in at Hotel X Toronto. 

We love wedding photo shoots at Hotel X Toronto!

If your wedding or event is being held on property, at Hotel X Toronto, we are delighted to coordinate your complimentary photo shoot. For any questions about your photo shoot for an on-site wedding, please speak to your wedding specialist. 

If your wedding or event is not taking place on property, unfortunately, we do not allow for off-site wedding or event photo shoots. 

Yes! A credit card is required at check in, as we authorize the amount of the total stay room and taxes unless that portion was prepaid, plus an additional amount of $250 for possible incidental expenses each night of your stay, for up to three nights. 

Learn more about hotel credit procedures

Any booking of 10 rooms or more is considered a group and must be reserved via a member of the Sales Team. Please contact the Sales Office by calling 647-943-9300 or by emailing connect@hotelxtoronto.com and one of the team members would be delighted to assist you. 

Contact us 

Please submit an RFP by clicking below and a member of our Sales Team would be happy to contact you to discuss the details of your meeting or event.

Request for proposal

Please contact the hotel for assistance and we will resend your confirmation. 

Contact Hotel X Toronto

Visitors are allowed but must leave the premises before 10:00 PM.

Yes, Hotel X Toronto is LGBTQ+ inclusive and welcomes all guests equally.

No, but the Concierge can recommend nearby coworking spaces like The Fueling Station.

Yes, the hotel offers stylish spaces and planning services for weddings, events, and celebrations.

Yes, there is an ATM on the ground floor of the hotel.

Yes, currency exchange is available at the front desk.

Yes, the concierge can arrange wine, desserts, flowers, and other enhancements.
 

Yes, babysitting can be arranged via the concierge. The 10XTO play center allows children to be dropped off for up to 3 hours for a small fee.

No. Smoking and vaping are prohibited in all areas. A CAD 500 recovery fee applies for violations.

Yes, the hotel is close to Exhibition GO Station (1 km) and streetcar stops.

Yes, all floors can be accessed via elevator. We also offer 2 Barrier Free Room Types including a Barrier Free Signature King and Barrier Free Signature Room with 2 Queen Beds. 

Learn more about barrier-free guest rooms

Guests are more than welcome to take photos with their phone to document their wonderful vacation. 

However, photos to be taken with a photographer are not permitted. 

We do not guarantee floor placement, however, we will try our very best to accommodate you.

Contact Reservations

404 rooms, including:

• 1 King Beds (193x204 cm) and 2 Queen Beds (152x204 cm).
• Suites like Royal, 1-Bedroom, Presidential, and Penthouse.

Features include luxury bedding, air conditioning, TV, and stunning lake or city skyline views.

• Select suites, such as the Penthouse and Presidential, have balconies.
• A CAD 75+tax fee applies for balcony requests, based on availability at check-in.

Yes, options include 2 Queen Beds Premium, Studio Suites, and 1 Bedroom Suites, suitable for families.

Yes, 2-4 connecting room combinations are available upon request.

King-size beds in most rooms and suites (193x204 cm).

Queen-size beds in 2 Queen Deluxe, Premium, and other similar rooms (152x204 cm).

No, extra beds cannot be added for safety reasons.

Twin/split beds are available in rooms with 2 Queen Beds configuration.

Yes, 1 King Deluxe Accessible and 2 Queen Beds Deluxe Accessible rooms include roll-in showers and other accessibility features.

Bathrooms are equipped with hair dryers, robes, towels, slippers, and toiletries like soap, shower gel, and shampoo.

1 King Bed and Deluxe rooms feature glass-encased showers.

2 Queen Beds Deluxe and Premium rooms have bathtubs with showerheads.

Suites include standalone bathtubs and glass showers.

The Presidential and Penthouse Suites include a kitchen area with a refrigerator, sink, cutlery, and cookware.

Yes, all rooms include a safe for securing valuables.

Yes, rooms feature breathtaking views of the lake or Toronto skyline.

Yes, an iron and ironing board are provided in every room.

No mini-bars are available, but complimentary coffee, tea, and water are provided in-room.

Electric adapters and phone chargers are available upon request. USB or USB-C ports are not included in rooms.

The rooftop pool on the 28th floor is OPEN from 7:00am - 11:00pm daily* 
*adults only from 9:00pm - 11:00pm 

Relax poolside at our 55-foot partially indoor, partially outdoor rooftop pool. The Pool is open to registered hotel guests only and is open year-round, kept at a comfortable temperature of 80-85°F. 

During the summer months (June – September) reservations for the rooftop pool are required for all registered guests. Reservations are available in 2 hour increments from 7am - 11pm (per night booked) and can be made upon check-in. We do our absolute best to ensure everyone has an opportunity to enjoy the pool however popular times may not always be available.

We have a 55 foot heated pool on the 28th floor of Hotel X Toronto. We try to keep the pool at a comfortable 80°F (26°C) to 85°F (29°C) depending on the season.

Learn more about amenities at hotel x toronto

Guests can view our planned movie schedule by getting in touch with our Concierge Team. Our movie screenings are offered exclusively for registered hotel guests as well as current 10XTO Members. We usually show both a family-friendly and a date night movie each day Thursday-Sunday depending on availability. 

If you plan to be a guest at the hotel and would like to see a special film while you are here, please feel free to contact the concierge and they will be glad to see if they can put this on the schedule for you. If you have a request during your stay, don’t be shy! We are here to make people happy, but it is best to request in advance so that we can inform all of our guests of the show we are presenting. 

Contact our concierge team

There is a UPExpress train at YYZ, which will take you to Toronto's Union Station. Billy Bishop Toronto City Airport (YTZ) is a short 4-minute drive from our Hotel. Please contact our Concierge to assist you in confirming rates for private transfers from YYZ, or to inquire about the availability of our House Car. We are happy to provide drop-offs within a 5 km radius.

Contact us to arrange transportation

We have a complimentary Fitness Centre available 24/7 located on the 4th floor of 10XTO (and Hotel X Toronto). 10XTO is one of the largest and most ambitious hotel sports and fitness facilities in an urban setting in North America. Group classes, Tennis Courts, and Squash Courts are also available as an added service.

Learn more

Yes! The prestigious and luxurious Guerlain Spa is located on the 4th floor. Guerlain Spa invites you on a unique sensorial journey dedicated to beauty and well being.

Click FIND OUT MORE to view the unmatched treatments available at Guerlain Spa.

Of course! We would love to help you arrange this. We offer wine selections, special desserts, and floral arrangements. If you don’t see something you are looking for specifically, just contact our Concierge Team and we would love to assist you. 

See how you can enhance your stay

Our Concierge would be delighted to help you arrange for individual child care services, however, on the fourth floor of our hotel, you can access 10XTO where we have a 3,000 square foot children’s play centre where, for a small fee, hotel guests can drop off their children for up to 3 hours, while they are enjoying other areas on the property. For more information on 10XTO's play centre, click below. 

Learn more about 10XTO

Yes, free Wi-Fi is available throughout the hotel, and it is secured for an unlimited number of devices. (Note: Wi-Fi is not available at the pool area.)

Yes, the hotel offers free rentals for umbrellas and strollers. For bike rentals, guests are recommended to contact Bike Share Toronto, and for portable Wi-Fi or car rentals, Best Buy Express and Enterprise Rent-A-Car are available.

Yes, room service is available 24/7. To place an order, dial extension 5560 on your room phone.

Yes, laundry services are available at the hotel. Self-service laundromats are not available on the property. The closest self-service laundry is Green Cleaners, 1.3 km away.

Yes, special requests such as chocolate, fruit baskets, wine, champagne, flowers, and decorations (e.g., for birthdays or special occasions) can be arranged through the concierge.

Yes, the hotel offers a concierge service for various requests including booking activities, making reservations, and arranging special services.

Yes, luggage can be stored at the front desk before check-in or after check-out, up until 10:00 PM on the departure day.

Breakfast in ROSES is included for those that take advantage of the Bed & Breakfast Package. Outside of the package, ROSES is open daily for breakfast, as well as our In-Room Dining Menu that offer delicious breakfast options. Café X is also available for breakfast on the go. 

View our in-room dining menu

Yes, brunch is available daily at Roses Social from 7:00 AM to 2:00 PM.

Hotel X Toronto features five dining options, including Valerie (Japanese), Roses Social (casual dining), and Café X. Reservations are required for some.

Explore our dining options

Vegetarian, vegan, gluten-free, and other dietary needs are accommodated. Kosher and halal options are available upon request.